Privacy Policy

FOAM'D is a mobile car detailing and coating business operating across Sydney and Wollongong, New South Wales, Australia.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or use our services.

We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information necessary to provide our services and communicate with you. This may include: your name, email address, phone number, vehicle details, service address, and booking history.

We collect information when you: submit an enquiry or quote request through our website, make a booking through our online booking system, communicate with us by phone, email, or social media, or use our website (via analytics tools).

We do not collect sensitive information (such as health information, financial account numbers, or government identifiers) unless specifically required and with your consent.

We use your personal information to: process and confirm bookings, provide our detailing and coating services, send service reminders and follow-up communications, respond to enquiries and resolve issues, and improve our services and website.

We may also use your contact details to send occasional updates about new services, promotions, or maintenance reminders relevant to your vehicle. You can opt out at any time.

We do not use your personal information for any purpose unrelated to our services without your consent.

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted third-party service providers who assist in operating our business — such as our booking platform (Square), email service providers, and analytics tools. These providers are contractually required to protect your data and use it only as directed by us.

We may disclose information if required by law, court order, or regulatory authority.

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve the user experience.

Cookies are small files stored on your device. You can disable cookies in your browser settings, though this may affect some website functionality.

Analytics data is collected in aggregate and does not personally identify you.

Your personal information is stored securely using industry-standard measures. We use reputable third-party platforms with strong security practices for booking and communication management.

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your information only for as long as necessary to provide our services or as required by law.

Under the Australian Privacy Act, you have the right to: access the personal information we hold about you, request correction of inaccurate or outdated information, request that we delete your information (subject to legal obligations), and opt out of direct marketing communications.

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond within a reasonable timeframe.

Our website may contain links to third-party websites, including our booking platform and social media profiles. We are not responsible for the privacy practices of those sites.

We encourage you to read the privacy policies of any external sites you visit.

Our services are not directed at children under 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the last updated date shown at the top.

Significant changes will be communicated via email where possible.

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us through our website contact page.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.